Conflict Resolution

Duration: 4 hours

Whether there is a disagreement in the workplace setting or learning environment, leaders must know how to effectively resolve a conflict. Participants will develop a basic understanding of individual, group and organizational conflict and how these conflicts are associated with roles, responsibilities and duties within an organizational setting. A discussion of the correlation of DISC personality diagnostic will be related to situational leadership and will assist in dealing with differing personalities. Skills learned are suitable for every volatile situation whether it involves a student, parent, teacher, or co-worker. Practical exercises and an explanation of how to resolve conflicts in the workplace will be provided. Individuals will learn through the use of video clips and PowerPoint slides that are used to reinforce the conceptual framework of the course.

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